• August 6, 2015
    10:00 am - 11:00 am

In this business development webinar, we will focus on “experience:” what is buying experience and why it is critical for first-time and repeat customers.

– What is “customer service?”
– Who decides what a great service is?
– The sign you should hang in your office that will change everything
– How to identify and develop the type of customer “experience” that delivers on the sign above
– How do you measure “experience” or “service?”
– Who is on your customer service team? Think again.
– How to develop a culture of “experience’ in your business
– Training, testing, training, measuring…go back to start
– Case-study: how one business did everything right

Date:
August 6, 2015

Time:
11:00 a.m. – 12:00 p.m. Eastern / 10:00 a.m. – 11:00 a.m. Central

Cost:
GLGA members: $35 per connection
Not-Yet members: $55 per connection

You may have multiple persons sit in on one connection.

A confirmation email with the connection information will be sent to you a few days before the webinar.

 

About the Speaker:

Zev Asch Zev Asch, Master Mentor Marketing & Sales, Brand Launcher. Zev Asch has 30+ years of business experience in Marketing, Sales Management and Business Development. His background covers the high tech, medical device and service industries. As a marketing professional, Zev has closely worked with printers throughout his 32-year career. Zev is a certified ISO auditor and is trained in Lean Management practices. He has hired, trained and developed direct and indirect sales reps. His accomplishments include achieving 14 percent growth for a medical device manufacturer and distributor; setting up a sales office in Germany covering eight European countries; and taking a device manufacturer from $3MM to $14MM, leading to an acquisition at $21MM. Zev Asch holds a B.A in Psychology and an MBA in Marketing.

If you are paying by credit card, please make sure the billing address you provide matches what your credit card company has on file for your card number.

Venue:  

Address:
United States

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