Expired Webinar: Customer Service – The Hidden Profit Potential

In this business development webinar, we will focus on “experience:” what is buying experience and why it is critical for first-time and repeat customers.

– What is “customer service?”
– Who decides what a great service is?
– The sign you should hang in your office that will change everything
– How to identify and develop the type of customer “experience” that delivers on the sign above
– How do you measure “experience” or “service?”
– Who is on your customer service team? Think again.
– How to develop a culture of “experience’ in your business
– Training, testing, training, measuring…go back to start
– Case-study: how one business did everything right

Date:
August 6, 2015

Time:
11:00 a.m. – 12:00 p.m. Eastern / 10:00 a.m. – 11:00 a.m. Central

Cost:
GLGA members: $35 per connection
Not-Yet members: $55 per connection

You may have multiple persons sit in on one connection.

A confirmation email with the connection information will be sent to you a few days before the webinar.

About the Speaker:

Zev Asch, Master Mentor Marketing & Sales, Brand Launcher. Zev Asch has 30+ years of business experience in Marketing, Sales Management and Business Development. His background covers the high tech, medical device and service industries. As a marketing professional, Zev has closely worked with printers throughout his 32-year career. Zev is a certified ISO auditor and is trained in Lean Management practices. He has hired, trained and developed direct and indirect sales reps. His accomplishments include achieving 14 percent growth for a medical device manufacturer and distributor; setting up a sales office in Germany covering eight European countries; and taking a device manufacturer from $3MM to $14MM, leading to an acquisition at $21MM. Zev Asch holds a B.A in Psychology and an MBA in Marketing.

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