• 1st Class
     October 3, 2023
     1:00 pm - 1:45 pm
  • 2nd Class
     October 10, 2023
     1:00 pm - 1:45 pm
  • 3rd Class
     October 17, 2023
     1:00 pm - 1:45 pm
  • 4th Class
     October 24, 2023
     1:00 pm - 1:45 pm
  • 5th Class
     October 31, 2023
     1:00 pm - 1:45 pm
  • 6th Class
     November 7, 2023
     1:00 pm - 1:45 pm

Designed for Print Service Providers (PSPs)
Upgrade your customer’s experience (CX) by learning how to effectively integrate CARE into your Customer Service program!

The program is 45-minute sessions that begin October 3, 2023, and run every Tuesday for six weeks. Registrants who attend all six weeks earn a MasterClass Certificate of Completion.

Learn How To:

  • Evaluate the needs, emotions and wants of your customers
  • Assess and improve your company’s commitment to a quality service experience
  • Create standards for current and onboarding service representatives
  • Differentiate your company by elevating your service to secure a place at the top
  • Implement the processes necessary to develop a compassionate, helpful and sympathetic service experience

Who Can Benefit and Why!

Customer Service & Sales Reps (inside and outside)
Learn techniques and insights on delivering exceptional customer service for your printing company end-to-end (in detail)! This training will provide you with the right tools and skills to provide high-quality customer service, which in turn offers several benefits, such as increased customer satisfaction, positive word of mouth and higher customer retention rates.

Managers & Leadership Members
Improve the customer experience and raise the standards of quality service across your entire printing operation.

Human Resources & In-House Educators
Learn the best qualities to look for when hiring a customer service representative. Hiring the best candidate(s) will improve the customer experience and help raise service standards.

About Our Presenter:

Debbie Nicholson, Think To Ink!, is recognized as an active Consultant, Columnist, MasterClass Educator and Speaker in the wide-format industry. She travels nationally helping printing companies elevate their untapped potential and intensify their customer’s knowledge and perception within this extension of printing.

Debbie’s in-house training encapsulates the process of Design Thinking, Product Implementation, and the true meaning of Customer Experience (CX). Through these distinct steps, customers are more encouraged and engaged in continuing the development of their Wide-Format business – bringing more value to their clients while increasing profitability.

Six consecutive Tuesdays starting October 3, 2023, and running through November 7, 2023

2:00 p.m. Eastern
1:00 p.m. Central
Each session is 45 minutes with Q&A time at the end

GLGA members: $250 per person
Not-Yet members: $500 per person


Important Note About the Connection Links:
*** The confirmation email that you receive today when you register will NOT have the connection links. A separate email with the connection information will be sent to you before the first session. ***

To Register:
Online registration closes at 12 pm Eastern / 11 am Central on the 3rd, and we are unable to take additional registrations after that time. If you have any questions about this program, please contact Sharon Flick.



United States

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