Expired MasterClass Series: Customer Service with Care

Designed for Print Service Providers (PSPs)
Upgrade your customer’s experience (CX) by learning how to effectively integrate CARE into your Customer Service program!

The program is 45-minute sessions that begin April 30, 2024, and run every Tuesday for four weeks. Registrants who attend all four weeks earn a Customer Service with Care MasterClass Certificate of Completion.

Learn How To:

• Navigate through customer deadlines and conflict directives
• Create and understand processes and procedures for customer service
• Foster customer loyalty, honesty and trust
• Handle multiple projects and customers with defined organization skills
• Resolve issues quickly by learning how to navigate the process
• Understand the internal strength gained customer service with care
• Manage frustrated, irate and disappointed customers using new skills
• Secure answers to complicated questions asked by customers

Who Can Benefit and Why!
Customer Service & Sales Reps (inside and outside)
Learn techniques and insights on delivering exceptional customer service for your printing company end-to-end (in detail)! This training will provide you with the right tools and skills to provide high-quality customer service, which in turn offers several benefits, such as increased customer satisfaction, positive word of mouth and higher customer retention rates.

Managers & Leadership Members
Improve the customer experience and raise the standards of quality service across your entire printing operation.

Human Resources & In-House Educators
Learn the best qualities to look for when hiring a customer service representative. Hiring the best candidate(s) will improve the customer experience and help raise service standards.

About Our Presenter:
Debbie Nicholson, Think To Ink!, is recognized as an active Consultant, Columnist, MasterClass Educator and Speaker in the wide-format industry. She travels nationally helping printing companies elevate their untapped potential and intensify their customer’s knowledge and perception within this extension of printing.

Debbie’s in-house training encapsulates the process of Design Thinking, Product Implementation, and the true meaning of Customer Experience (CX). Through these distinct steps, customers are more encouraged and engaged in continuing the development of their Wide-Format business – bringing more value to their clients while increasing profitability.

Date:
Four consecutive Tuesdays starting April 30, 2024, and running through May 21, 2024

Time:
2:00 p.m. Eastern
1:00 p.m. Central
Each session is 45 minutes with Q&A time at the end

Cost:
GLGA members: $250 per person
Not-Yet members: $500 per person

Important Note About the Connection Links:
*** The confirmation email that you receive today when you register will NOT have the connection links. A separate email with the connection information will be sent to you before the first session. ***

To Register:
Online registration closes at 12 pm Eastern / 11 am Central on the April 30, and we are unable to take additional registrations after that time. If you have any questions about this program, please contact Sharon Flick.