Expired Customer Service with Care MasterClass Workshop – 6/10/2025

POSTPONED –

This event has been postponed. Watch for a new date to be announced soon.

Upgrade your customer’s experience (CX) by learning how to effectively integrate CARE into your Customer Service program!

The program is a three hour session. Registrants who participate receive a MasterClass Certificate of Achievement.

Learn How To:

• Evaluate the needs, emotions and wants of your customers
• Assess and improve your company’s commitment to a quality service experience
• Create standards for current and onboarding service representatives
• Differentiate your company by elevating your service to secure a place at the top
• Implement the processes necessary to develop a compassionate, helpful and sympathetic service experience

Who Can Benefit and Why!

Customer Service & Sales Reps (inside and outside)
Learn techniques and insights on delivering exceptional customer service for your printing company end-to-end (in detail)! This training will provide you with the right tools and skills to provide high-quality customer service, which in turn offers several benefits such as increased customer satisfaction, positive word of mouth and higher customer retention rates.

Managers & Leadership Members
Improve the customer experience and raise the standards of quality service across your entire printing operation.

Human Resources & In-House Educators
Learn the best qualities to look for when hiring a customer service representative. Hiring the best candidate(s) will improve the customer experience and help raise service standards.

About Our Presenter:

Debbie Nicholson, Think To Ink!, is recognized as an active Consultant, Columnist, MasterClass Educator and Speaker in the wide-format industry. She travels nationally helping printing companies elevate their untapped potential and intensify their customer’s knowledge and perception within this extension of printing.

Debbie’s in-house training encapsulates the process of Design Thinking, Product Implementation, and the true meaning of Customer Experience (CX). Through these distinct steps, customers are more encouraged and engaged in continuing the development of their Wide-Format business – bringing more value to their clients while increasing profitability.

Date:
Tuesday, June 10, 2025  POSTPONED

Time:
12:30 p.m. – 3:30 p.m. Central (Lunch will be provided)

Location:
INX International
1860 Western Drive
West Chicago, IL 60185

Cost:
GLGA members: $299 per person
Not-Yet members: $399 per person

THANK YOU TO OUR HOST AND SPONSOR: