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September 9, 2025
1:00 pm - 2:00 pm
Discover how to create authentic, personalized experiences that foster long-term loyalty—no loyalty points required. We’ll explore the power of proactive communication, meaningful content marketing, and consistent touchpoints that show your customers you truly understand and care about their needs.
In this session, you’ll learn:
- How to tailor communication to customer behavior and preferences
- Easy-to-implement content strategies that resonate and engage
- Ways to build emotional connection and brand trust without relying on discounts or gimmicks
- Proven techniques to reduce churn and increase repeat business
- Whether you’re in customer service, sales, or leadership, this session is perfect for professionals looking to double down on relationship-building in a dynamic, ever-changing market.
If you’re ready to stop chasing new customers and start cultivating deeper loyalty with the ones you have—this webinar is for you.
About the Presenter:
Kelly Mallozzi is a sales coach, marketing consultant, speaker, blogger, and podcaster with 30 years of print obsession to brag about. Her mission is to help print companies drive sales and customer loyalty through content strategy and sales process optimization, all with an eye on culture, workforce development, and personal skills optimization. In 2023, Kelly won the coveted Girls Who Print Girlie Award as recognition for her many efforts to support women in the print industry and serves as the Vice President and Program Director for the nonprofit organization. She is a mentor to many sales stars and is devoted to helping to attract younger people to the print industry. She believes that truly great people never stop learning and that sales and marketing are the lifeblood of the growth of any print company. Find Kelly through SuccessInPrint.net.
Who should attend?
Sales managers, sales representatives, customer service managers, customer service representatives, marketing, project managers, general managers, leadership
Date:
Tuesday, September 9, 2025
Time:
2:00 p.m. – 3:00 p.m. Eastern
1:00 p.m. – 2:00 p.m. Central
Cost:
$29 for GLGA Members
$39 for Not-Yet Members
NOTE: A confirmation email with the connection information will be sent to you prior to the webinar.
To Register:
Online registration is now closed. If you have any questions about this program, please contact Joe Lyman.
