Website Quantum Group

Quantum Group

What Can You Expect Working at Quantum?
Quantum Group specializes in high-quality digital & offset print and integrated communications services for data-driven marketers.  Respecting and rewarding our employees is at the heart of Quantum’s culture.  We take great pride in our employees and love to show our appreciation.  Quantum’s friendly staff will invest in you through our robust training system that will help grow your skills.  We pride ourselves on our open-door policy – where any employee can share ideas, search for solutions, or share their thoughts to our management team.  We offer comprehensive benefits to all our full-time employees including Medical, Vision, Dental, 401(k), and supplemental programs.  Quantum also offers a great working environment as well.  Our main location is temperature-controlled, we promote from within, and have special lunch and snack days too!

Position Summary:
The role of the Lead Network Support Technician is to oversee helpdesk, provide software, hardware and network problem resolution to all Quantum’s computer users.  Perform general workstation configuration, maintenance, relocation, question/problem diagnosis and clearly communicate technical solutions in a user-friendly professional manner. Develop and document procedures to ensure efficient, effective service to all users.  Assist with server support and partake in rotation of on-call support.  This individual will work closely with the Systems Administrators team.

Salary Range: $35,000 to $45,000

Schedule: Monday to Friday 7am to 4pm with evening and weekends as needed.
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
Mange the internal Helpdesk & Zendesk Systems for the Company including directly.
Provide technical support to local and remote users.
Perform general workstation configuration, maintenance, relocation and troubleshooting.
Maintain accurate and up to date hardware and license inventory.
Perform custom application installations, configurations, and upgrades.
Develop and document procedures to ensure efficient, effective service to all users.
Follow all Security, Certification, and Information Security protocols especially those in alignment with HITRUST, HIPPA, and GDRP.
Lead the on-call progress to ensure client operations are addressed on a 24-hour basis.
Demonstrate progression to enhance skillsets through completed courses or certifications annually.
Assist with server support and maintenance and projects as needed to support the growth and enhancement of the Networking and Support function.
Bachelor’s Degree in information systems or equivalent education and experience required.
The position requires 2 years’ experience in hardware, software, network troubleshooting.
Leadership, Supervisory, and Customer Service experience of 1 to 2 years recommended.
Ability to handle confidential information in alignment with company requirements.
Ability to remotely and physically access all sites to assist business members.
Strong ability to communicate both in writing and verbally on a technically level as well to non-technical associates.
Must be able to learn, support, and teach new and fast-changing technologies to both team members, leadership, and general staff members.
Familiarity with a wide range of standard office products.

Physical Requirements:
Work in a manufacturing or warehouse setting about 50% of the time.
Work in an office setting about 50% of the time.
Sedentary/sitting for about 60% of the time
Walking and standing about 40% of the time
Ability to lift up to 50 lbs. on occasion.

Employee Testimonials:
Janet – Account/Client Success Manager
Working at Quantum has given me the opportunity to learn so much about this industry as a whole and also the industries that we support.  I have been able to work with every department which has allowed me to increase my knowledge about them, and to produce results that we are proud of internally, and that our customers feel great about.

Cherie – Executive Assistant
When I first interviewed with our CEO, I knew that this was the place I wanted to work. She is very passionate about what she does, and that positivity resonated with me.  I have been here a year and a half and feel as though working at Quantum is like being part of a large family.  Once COVID-19 hit, we went through several changes, but the main focus was to keep business going as well as maintain the safest possible environment for the employees to be in.   I was originally hired to support the Executives, but I have been given the opportunity to utilize some of my other skills and help out in other areas.  We all have the same goal, and we work together to achieve it.

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