Field Service Technician – Wide Format Inkjet

We are hiring a Field Service Technician – CTP and Wide Format (internally known as Customer Support Technician) in the Chicago, IL area. This position will be responsible for providing on-site technical assistance in the installation, emergency repairs, preventative maintenance and operational training of assigned equipment throughout a geographical territory. Responsible for providing solutions to equipment that is much more complex in nature supporting conventional, high-level electronic Computer-to-Plate (CTP) Prepress, processors, and related equipment as well as Commercial Inkjet Technology, with techniques used in the graphic arts industry. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics.

This position is remote to be based in the Chicago, IL area.

The Graphic Communications Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver solutions for workflow, consultative services, remote monitoring, color standardization and G7 implementation, pressroom products, CTP, proofing, digital printing, wide format and more. FUJIFILM also manufactures and distributes Sericol inks and is a leader in the development of UV inks for the screen printing, narrow web, and large format digital printing industries.

Responsibilities

• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
  Analyze and evaluate equipment performance
  Install and remove equipment and systems as required
  Install required modifications and engineering changes to ensure that the equipment is within specifications and to maximize customer productivity
  Perform pre-installation assessment and site inspection on equipment in accordance with equipment requirements
  Provide customer phone support as needed
  Provide technical support to other technicians as needed
  Provide sales assistance in demos and/or customer visits
  Working with the scheduler team, manage and perform preventative maintenance on trained equipment
  Work closely with and develop strong business relationships with the customer and client personnel
  Complete all required reporting procedures related to the maintenance and repair of the equipment
  Completes all required administrative tasks in an accurate and timely manner.
  Accounts for all time and activity by recording information through the proper tracking system.
  Monitor and manage the return of all parts
  Attend training classes and develop necessary knowledge and skills to service GSD supported equipment and to advance to a level 3 position
  Weekend work and overtime required as needed for installations, service calls and training
  Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager
  Perform related duties as assigned by manager

Required Skills/Education

• 2-5 years of field service experience with industry related product lines
  High School diploma or GED equivalent
  Working knowledge of electronics or 2+ years field territory assigned experience
  Computer skills with emphasis on operating systems and hardware.
  Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service
  Ability to work with cross functional teams
  Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
  Requires a valid state driver’s license (Real ID compliant), and passport
  Must be able to do extensive traveling

Desired Skills/Education

• Bachelor’s Degree or equivalent experience and training
  Relevant experience with specific product line the position is targeting.
  Outstanding communication, interpersonal and leadership skills.
  Excellent organizational and time management skills.
  Understand and embrace importance of communication and its role relative to the customer.