Inside Sales Account Manager

Job Duties/Responsibilities:

Develop new customers and retain existing accounts by applying a consultative approach, including but not limited to: design, marketing and product offerings.
Grow account base according to goals mutually set by yourself and manager.
Perform annual review & analysis of customer activity to build and benefit customer efficiency, cost, and company profitability.
Serve as first line of contact with customers.
Facilitate communication with appropriate personnel, including prepress, scheduling, production and mailing managers.
Plan and consult within a team-based work environment to coordinate customer activity, challenges and project work.
Create or obtain an accurate job plan for each order and assign to a job in Order Entry. Ensure that the job plan is priced. Resolve any production planning or cost deviations that occur between original estimate, if one exists, and final job plan.
Monitor job status and maintain workflow by working closely with production personnel and customers, including having a complete understanding of all aspects of the customer’s projects.
Communicate all job status updates directly with customers, scheduling and purchasing.
Perform all reasonable functions needed to satisfy our internal or external customers as they relate to quotes/proofs/projects.
Maintain records of all account activity within sales database, act as primary point of contact for all sales communications.
Organize and implement post-sale delivery and implementation of APC solutions at customer locations.
Attend sales meetings, represent APC and promote products at customer meetings and networking events.
Perform other duties as assigned, working in various capacities, and in other departments as workload dictates.

Qualifications & Requirements:

A college degree in business, communications or related field preferred
1-3 years of successful experience in Hospitality, Retail Sales, or Business to Business Sales
Experience in the printing industry or other graphic arts field a plus
Proficiency in basic math is desired
Excellent verbal, written, interpersonal, and presentation skills
Highly motivated; self-starter with strong problem-solving ability required
Ability to work well under pressure and within tight deadlines
Ability to stay organized, multi-task, and prioritize in a fast-paced environment
Maintain a valid driver’s license and own transportation
Local travel within assigned client base (generally within a 100-mile radius of Madison)
Occasional evening or additional hours may be required
Working knowledge of Microsoft Office Suite, familiarity with MAC a plus