Production Technician

JOB SUMMARY

The Production Field Technician drives to customer locations, meets with end users to determine the problem or need, and then makes repairs or performs maintenance as needed. The Production Field Technician primarily supports and troubleshoots high speed or high volume finishing equipment used by the reprographics industry, such as Horizon brand, which requires a high degree of mechanical aptitude as well as a quick response time.  Problems can be related to something mechanical, electronic, computer network, media, software, or customer induced from lack of training. Service calls are lengthy which can possibly lead to overtime and occasional on-call for nights and weekend support.  Previous experience or knowledge of specific equipment is not required; EO Johnson will provide the training and tools you need to be successful.

PRIMARY RESPONSIBILITIES

Communicates daily activities between:

• Service call dispatch personnel regarding service call activity and completion
• Parts personnel for the procuring and status of repair parts
• Management to ensure that all possible resources have been made available for the proper maintenance and repair of equipment
• Other production technicians to identify effectiveness of corrective actions in the field
• Customers to insure corrective and preventative measures meet customer’s satisfaction
• Sales personnel regarding customer concerns or potential machine replacement

Responsible for the following training tasks:

• Trains customers and users in the operation and functionality of new equipment
• Utilizes self-paced, group, and conventional classroom training programs to maintain technical skills as mandated by industry standards, which may require traveling out of state
• Trains on media and document creation software (ie, Fiery or Prisma Sync)

Maintains the following:

• EO Johnson supplied tools and computing devices in top operating condition
• A vehicle in reliable condition allowing parts to be secured in an organized manner
• A detailed accurate inventory of parts and supplies to maintain the fleet assigned to you
• Shop tools and work space within our office to support an organized and safe area

Responsible for income generation through:

• Referrals to sales department personnel identifying potential to place new equipment
• Accurately billing for services rendered to install and maintain equipment

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• High school diploma or GED
• Strong mechanical aptitude with experience servicing complex mechanical and electrical systems
• Experience working in a team-oriented, customer facing environment

PREFERRED EDUCATION & EXPERIENCE

• College diploma in Electromechanical, Information Technology or related field or military training/experience

Suggested Certifications:

• CompTIA Network + or A+

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Highly self-motivated and directed
• Ability to work independently and as a part of a team
• Detailed orientated and organized
• Ability to work in a fast-paced, changing environment with constant ongoing training
• Excellent verbal and written customer focused communication skills in order to effectively respond in a professional and friendly manner
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Must be effective at troubleshooting, problem solving, and coordinating solutions with outside vendors, users, and information technology staff

PHYSICAL DEMANDS

TRAVEL REQUIREMENTS

• This position requires driving regularly
• Maintain a good driving record and have a valid driver’s license
• Ability to travel with occasional overnights